Privacy Policy - Creative Homecare

CreativeHomecare (here in after CH) fully respects your right to privacy and is committed to safeguarding it. In strict accordance with the GDPR and Data Protection Act (2018) and other related legislation, we treat any personal information you supply to us with the highest standards of security and confidentiality.

Please read this policy carefully as it explains to you how we are going to process your data. If you have any further questions contact us at: Privacy@creativehomecare.co.uk and we will gladly assist you.

By using this site, you consent to the Processing of your Personal Data as described in this Privacy Policy.

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Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.

We promise to follow the following data protection principles:

Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited with a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.

The Data Subject has the following rights:

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

How we are collecting individuals’ Personal Data

We are currently not collecting any personal information from this website

We do not share Data with strangers. Data is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share data with:

Our processing partners:

Namecheap.com: this website is hosted with Namecheap in their global datacentre. They process all data that originates on the website and all traffic to and from the website in order for the website to function. You can read Namecheap’sprivacy policy here.

Connected third parties:

YouTube video widget (Google Inc.): YouTube is a video content visualisation service provided by Google Inc. that allows this website to incorporate content of this kind on its pages. The review hosts videos on Youtube, but the review does not store or share personal data on Youtube or other Google services.
Personal Data collected: Cookies and Usage data.
Place of processing: US
Read the Youtube privacy policy
Dropbox (Dropbox, Inc.): Dropbox is a service to save and manage backups provided by Dropbox Inc.
Place of processing: United States. Privacy Shield participant.
Read the Dropbox privacy policy here Note – this review website gathers no personal data directly except for logged in users as mentioned above. Backups consist only of the website files and database.
Google Analytics: Google website visit statistics.
Personal Data collected: Cookies and Usage data.
Read the Google Analytics Privacy Policy

We only work with Processing partners who are able to ensure adequate level of protection to your Data. We disclose your Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

We do our best to keep website Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. This website has several layers of security enabled and the site installation has been modified on setup for extra security.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

For ordinary visitors , this website makes no use of cookies directly. The only cookies in use are set by Youtube (if a visitor plays one of the videos) or by Smart Survey and/or Citizen Space (if a visitor clicks on a link to complete a survey).

We use cookies and/or similar technologies to administer the website, track logged in users’ movements, and to collect information about logged in users. Logged in users will be review staff or support staff from our team.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Site Owner/Data Controller
Name Creative Homecare CIC
Strathcarron Hospice

Randolph Hill

Denny

Email: privacy@creativehomecare.co.uk

Supervisory Authority
Information Commissioner’s Office
45 Melville Street
Edinburgh
EH3 7HL

Phone: +303 123 1115
Email: scotland@ico.org.uk
Website: https://ico.org.uk

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.

Table of Contents

Definitions

Data Protection Principles

Data Subject’s rights

How we are collecting individuals’ Personal Data

Who can access website Data

How we secure your data

Children

Cookies and other technologies we use

Contact Information

Changes to this Privacy Policy